Why You Need To Know Your Clients Expectations Before You Outsource Your Customer Support Overseas
May 27, 2008 by 
cindy
Clients from different cultures have different expectations on the type of service you provide them. And when you outsource your customer support to another country you may open your company’s communication up to a whole new set of cultural blunders.
An Example Of Cross-Cultural Miscommunication
My own cultural expectations, living in one country, buying something from a company based in a second country I’m very familiar with, were frustrated because this company had a call center in a third country with different cultural habits and a totally different outlook on my own client expectations. And I was not expecting to have to adapt to this third country’s cultural values. Here’s what happened: Read more
