How To Set Up Your Communication Platform

If you are just beginning to define your international marketing plan, one of your first decisions will be how you set up your international communication platform.

Let’s review the different ways you can set up your international website.

Internationalize Your Current Website

This can be an easy way out if you are beginning to sell your products abroad. It simply involves editing your website to become as neutral as possible, and stimulating more international interaction.

Marketing Phase: It can work for a company in the Export Marketing phase.

When not to use: if your content is too culturally specific for your current market needs.

One Separate International Website

This is often a good idea if you know your company will move towards several country specific websites. You use one url for all of your international clients. Some companies keep a separate url for their original domestic market.

• www.internationalcompany.com
• www.mothercompany.com

Marketing Phase: Again this is a good solution for Export Marketing. It is also a good base to start with when moving towards a Global Website.

When not to use: There is no real reason not to use an International Website. You do not need one if you are only going to market to one or two specific foreign countries and have no plans to expand further.

Your Main Website With Sub Directories

This option is very easy to set up. People usually use this option if they do not have basic webmaster skills to set up Sub Domains.

• www.company.com/country

Marketing Phase: This is an option for all marketing phases. I think it is more a question of the size of your foreign markets. This is an option used by smaller endeavors.

When not to use: If you have lots of foreign content, it is probably better to use Sub Domains instead.

Your Main Website With Sub Domains

This is an option if you do not know how fast your international business will grow in specific countries. This option gives you the flexibility to have foreign content without a lot of extra website management.

You will probably need your webmaster to set this up. But it is very easy to do. It is also easy to manage all of the foreign content.

• www.country.company.com

Marketing Phase: This is an option for all marketing phases. If you are in the Export Marketing or International Marketing phase, you can let your international business grow using this platform before moving to Localized Websites.

When not to use: If you know you need the extra marketing power of Localized Websites and do not want to lose time migrating one to the other. It might not be the ideal platform for Global Marketing.

The Main Factors To Help You Find Your Ideal Solution

As you can see from your choices above, there are several factors that will come into your decision process.

Easy To Manage

Most mid-sized companies think they need to start off with Localized Websites. This was the norm a few years ago. Recent improvements in international search engine results make Sub Domains a viable option. Sub Domains are much easier to manage. You will not need any extra expertise once the Sub Domains are set up.

Designed For Expansion

The most important thing you need to consider is programming future expansion.

Plan to implement the use of templates early on. Have a look now at what will cause you problems when you want to use templates later.

Designing your current website needs for future expansion will save you time and money when you are ready to move on to more country specific marketing.

Cost

Companies want to control their investment. This is hard to do when web marketing continually changes and improves. If you are just starting to expand internationally you should plan on adapting your website as your international markets expand.

Today Localized Websites with country specific urls are still considered to be more powerful marketing tools in some countries and in some industries. This trend might be different next year, or the year after. Localized Websites require some additional website management and costs

Having one main website with a Sub Domain for each country is a cost effective option today. It might not give you the same marketing clout in some foreign countries as a Localized Website.

Some companies promote country specific urls and then re-direct the link back to the appropriate Sub Domain on their main website.

Foreign Language Translations

Many companies get stuck with regards to foreign content. If you are just starting to develop internationally here are some basics to get you quickly unstuck.

• All sales are easier to make if you make them in the clients native language.
• Human translations are the only ones you should consider to use for any sales materials.
• Website templates are very cost effective for website translations.
• You don’t need to translate everything all at once - see reference to templates just above.

Your foreign clients might still buy from you if you market to them in your own language. If so this will give you valuable market information weeks and months before your translations are ready. This market information will probably also give you better information on what you need to translate and how to sell to this foreign market.

Remember, if you start off selling to foreign markets without translations, plan on using them as soon as your international market have proven its viability.

Another important point to remember, Localized Websites involve translating all of your business online: content, website, and sales strategies. This requires intimate market knowledge for each country you are selling to.

Avoid Analysis Paralysis

This decision might be a difficult one to evaluate. You may think your international success depends on how you set up your international websites.

This is not true. Your international success depends on how much you interact with your foreign markets.

The sooner you start connecting with your international markets, the faster you will learn how to adapt your offer to different cultures and expand your international business.

The communication tools you use to connect with your international audience and how you stimulate feedback is even more important.

Cindy King is a Cross-Cultural Marketer and International Sales Specialist, with over 25 years field experience in international business development. Find out about how Cindy can help you get international clients