Why You Need To Know Your Clients Expectations Before You Outsource Your Customer Support Overseas

Clients from different cultures have different expectations on the type of service you provide them. And when you outsource your customer support to another country you may open your company’s communication up to a whole new set of cultural blunders.

An Example Of Cross Cultural Miscommunication

My own cultural expectations, living in one country, buying something from a company based in a second country I’m very familiar with, were frustrated because this company had a call center in a third country with different cultural habits and a totally different outlook on my own client expectations.

And I was not expecting to have to adapt to this third country’s cultural values. Here’s what happened: Read more

How A Third Culture Kid’s Natural Cross Cultural Vision Can Power Your International Business Expansion

Last updated 20 August 2008

Would you like a secret weapon to help power your international business expansion?

Are you wondering if there is one simple thing you could add to your current business mix that would help you a lot throughout the whole process?

What if you had a unique cross cultural vision tool in your pocket?

Third Culture Kids

Working with a Third Culture Kid could be the solution for your company.

Third Culture Kids (TCKs) aren’t children. It is a term used in international environments. It is used generally to describe people that grew up Read more